OTRS – Mobile Front-end

OTRS,Programming,Web Stuff — Jeff Eske on February 19, 2013 at 1:30 pm

I’m in the process of creating a mobile front-end for OTRS.  There are a couple of decent apps out there that can be used on iOS and Android, but I decided to create a completely HTML-based version, just because I can.  I’ll post a video of the progress so far.

Stay tuned.

UPDATE: I have a link to a short video that shows it in action below.  Click on the image to view the video.

In the video, I’m accessing the mobile pages on my old Motorola Droid X.  I’ve tested it on the Droid, as well as an iPhone 4S (being used to take the video) and an iPad.  Since it’s really basic HTML, it works great on all of them.

 

OTRS Mobile front-end walkthrough

OTRS Mobile front-end walkthrough

It’s still very much a work-in-progress.  Currently, it’s “read-only”.  I’m in the process of adding two-way functionality, utilizing OTRS web services.

Jeff Eske

1 Comment »

  1. […] A fair amount of my traffic seems to be people looking for information about using web services in OTRS.  I’ve written a couple of entries about this in the past.  One covers changes in the services from 3.1.2 to 3.1.4.  In the other entry, I briefly described how easy it is to create tickets via web services.  This time around, I’ll provide a basic example of how to actually create a ticket via web services, using PHP to make the request.  I’m in the process of integrating this into a mobile front-end for OTRS. […]

    Pingback by OTRS – Simple web services example using PHP « — February 25, 2013 @ 3:57 pm

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