Viewing ITSM Incidents and Tasks

ITSM,Programming — Jeff Eske on July 20, 2011 at 4:19 pm

I’ve started creating a web page that will give you a list of the ITSM Incidents/Tasks that you own or that are assigned to you.  It gives you a “read-only” view of the Incidents and Tasks and allows you to view them and navigate amongst them.  I envision it being useful mainly for techs out in the field.  This will allow them to be able to view their ticket information using only their phone.   It’s been tried on various smartphones, including Blackberry, iPhone, and various Android phones.  It also works on all of the other iDevices.   It displays in REALLY basic HTML, so it should work on virtually anything with a browser.

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